|Safety Recall Notice
In voluntary cooperation with the Consumer Product Safety Commission, Reliance Water Heaters is conducting a product safety retrofit program. The following product is involved:
Product: 75-Gallon Propane Gas Water Heaters (model and serial numbers listed below).
Units: About 5,000 that were manufactured in the U.S. between the period of January 2004 and July 2005.
Hazard: The water heaters can accumulate soot on the burners, posing a fire hazard.
Incidents/Injuries: None reported.
Description: The recall involved 75-gallon propane gas water heaters with the brand name "Reliance" on the side of the unit. The serial number and model are located on the rating plate. Only units with the model’s listed below that were manufactured between January 2004 and July 2005 are included in this recall.
If your unit has one of the model numbers listed above, locate the serial number on the rating plate to determine if it was manufactured between January 2004 and July 2005. The manufacturer’s serial numbers for this period are listed below:
|MA04 or AA04 or A04
MB04 or AB04 or B04
MC04 or AC04 or C04
MD04 or AD04 or D04
ME04 or AE04 or E04
MF04 or AF04 or F04
What to do: If your water heater is one of the models listed "and" in the serial number date code range, please contact:
Your installing contractor, or
The Reliance Recall Helpdesk at (866) 880-4661, or
click the "Submit via the web" link below.
Hours of operation are: 7 a.m. to 7 p.m. Central Time
When submitting a request, the following information will allow us to expedite your request:
First and Last Name
City, State and Zip
Daytime Telephone Number
Should you choose to contact us via the web please use the link provided and fill in the information noted above. Responses to web contacts will be assigned and contact made with you via web or phone so we may arrange for an inspection of your water heater if involved in this recall.
Submit via the web